HOSPITALITY HR
Hospitality experience.
HR expertise that works in the real world.
01 — HR THAT UNDERSTANDS HOSPITALITY
We understand the operation.
Not just the HR.
Hotels and hospitality businesses operate differently. Seven-day trading, seasonal demand, fluctuating labour requirements, tight margins and demanding service standards create People challenges that require practical, commercially focused HR solutions
We understand the relationship between People decisions and the operation — from payroll and productivity to guest experience, leadership capability and commercial performance.
Whether you need ongoing hospitality HR support, specialist hotel HR advice or additional senior HR capacity, our approach is straightforward: solutions need to work operationally, not just look right on paper
Building the people operation before the doors open.
Launching a new hospitality operation brings together recruitment, organisational structure, culture, systems, compliance and training — all against fixed deadlines and significant commercial pressure.
MPP provides experienced HR support throughout the pre-opening and mobilisation journey, helping leadership teams turn the People plan into an operationally ready workforce.
From establishing organisational structures and recruitment plans to HR systems, contracts, policies, onboarding and team engagement, MPP can provide experienced senior HR capacity wherever it is needed.
Where we can help
People & workforce planning · Organisational structures · Recruitment strategy · HR systems · Policies & contracts · Onboarding · Training & engagement · Operational readiness
02 — PRE-OPENING & MOBILISATION
From People plan to opening day.
Support can cover the full pre-opening People workstream or provide additional senior capacity at critical stages of the project.
03 — WORKFORCE PLANNING & PRODUCTIVITY
The right structure.
The right resource.
At the right cost.
People costs are one of hospitality's biggest investments — and one of its biggest operational challenges.
We help hospitality businesses build workforce plans that balance service standards, operational requirements and commercial performance.
From workforce planning and organisational structures to labour productivity and seasonal staffing models, we work with leaders to understand where resource is needed, where structures can be improved and how People costs can be managed sustainably.
Our focus isn't simply on reducing cost. It's about creating the right structure and resource for the operation.
Where we can help
Workforce planning · Labour productivity · Labour cost optimisation · Organisational structures · Seasonal staffing · Workforce modelling · Budget planning · Resource review
Practical employee relations support for fast-moving hospitality operations.
Hospitality employee relations rarely happens in isolation. A conduct issue, absence concern or performance problem still needs to be managed while the operation continues, customers are being served and managers are running the business.
MPP provides experienced support with complex and sensitive employee relations, helping hospitality leaders make fair, commercially sound decisions while managing employment and operational risk.
We can advise behind the scenes or provide hands-on support with investigations, hearings and complex cases where additional HR capacity or senior expertise is needed.
Where we can help
Performance & capability · Disciplinary & grievance · Workplace investigations · Absence management · Senior & complex cases · Restructuring · Settlement & difficult exits · Manager coaching
04 — HOSPITALITY EMPLOYEE RELATIONS
Complex people issues.
Handled with experience.
05 — PEOPLE & ENGAGEMENT
Building workplaces people want to be part of.
Engaged people create stronger businesses and better customer experiences.
We help hospitality businesses develop practical People initiatives that strengthen engagement, support wellbeing and create workplaces where employees feel valued and able to perform at their best.
From employee listening and recognition to wellbeing, benefits and employer value proposition, MPP can provide the expertise and additional capacity to turn People priorities into practical initiatives that support both employees and business performance
Where we can help
Employee engagement · Employee listening · Recognition · Wellbeing strategy · Employee benefits · Employer value proposition · Culture & values · Engagement action planning
06 — HR OPERATIONS & ONBOARDING
Professional HR infrastructure.
Without building an HR department.
Looking to improve the systems behind your People processes? Explore our HR Management System support. →
A great employee experience starts before the first day.
MPP helps hospitality businesses establish professional, technology-enabled HR processes that make recruitment, onboarding and employee administration simpler, more consistent and easier for managers to control.
From issuing offers and contracts to completing Right to Work checks and managing new starter documentation, we can support the essential processes while giving managers clear oversight of each new starter's progress.
Our approach combines efficient digital processes with experienced HR support — reducing administration, strengthening compliance and creating a better experience for managers and employees.
Where we can help
Offers & contracts · Right to Work processes · Digital onboarding · New starter administration · Employee records · HR policies & documentation · HR compliance · Onboarding reporting
07 — HOSPITALITY HR FAQs
Questions we often hear from hospitality businesses.
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MPP can provide flexible hospitality HR support ranging from advice on individual employee relations issues through to ongoing retained HR support, HR projects and senior fractional People leadership. Support can be shaped around the needs and resources of your business
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Yes. For hospitality businesses without an internal HR team, or where additional capacity is needed, MPP can provide ongoing outsourced HR support covering day-to-day People matters, policies, employee relations, recruitment and onboarding, HR systems and management support.
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Yes. MPP can support disciplinary, grievance, absence, performance and capability matters, workplace investigations, restructuring and other complex employee relations cases. Support can range from advice behind the scenes to hands-on assistance with investigations and hearings.
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Yes. Hospitality businesses often need their workforce to flex around seasonality, occupancy, events and changing customer demand. MPP can support workforce planning, contractual arrangements, recruitment and onboarding, helping you build practical staffing models that meet operational needs while managing employment risk.
We can also help review zero-hours and variable-hours arrangements, seasonal contracts, rotas and working patterns. This is becoming increasingly important as forthcoming employment law changes introduce new rights around guaranteed hours, reasonable notice of shifts and payments where shifts are cancelled or changed at short notice.
The detailed regulations and guidance are still being finalised, so we can help hospitality businesses review their current arrangements and prepare as the new requirements become clearer.
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Yes. Support can be tailored for independent hotels, hospitality businesses and multi-site operations. The level of support can flex according to the size of the business, existing management capability and whether you already have internal HR resources.
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A good starting point is our free HR Health Check. It reviews key areas of your People approach across Protect, Build, Develop and Grow, helping identify where your foundations are strong and where additional attention may be needed.
START WITH YOUR HR HEALTH CHECK
How strong are your People foundations?
Not sure where to start? Our free HR Health Check gives you a structured view of your current People approach and helps identify where your business is performing well — and where there may be opportunities to strengthen it.
Assess your business across the four areas of the MPP People Framework:
PROTECT · BUILD · DEVELOP · GROW
Already know what support you need? Talk to us about your hospitality HR requirements →